In addition, an online catalog and configurator can provide many enhanced services simply not possible with traditional paper or CD-ROM
distribution models. A Design Engineer can search for an end-product based on product type, enter the specific technical requirements of the product in the
configurator. The configurator then matches the relevant parts to the specification and can give the engineer a list of all the items required to
implement the design. In addition, for specific clarifications, the entire configuration selected by the engineer can be redirected via e-mail to a
support staff who could continue the transaction over telephone or return e-mail.
|